Media Library – Mobile App

Managing media across conversations, contracts, social planning, and other business operations often

becomes challenging when files are scattered across devices or apps. The Media Library in the Adaptive AI mobile app provides a centralized, organized hub for all your media assets. Whether you’re working with images, videos, or PDFs, the Media Library makes it easy to upload, organize, and access your files seamlessly—all from one place.

Key Benefits

• Centralized Media Management – Store images, videos, PDFs, and other file types in one unified location.
• Access the Media Library
• Upload Media
• Organize Your Media
• Search & Sort
• Manage Multiple Files
• Track Upload Progress

FAQs

Q: What types of files can I upload?

You can upload images, videos, PDFs, and other common file types supported by the mobile app.

Q: Can I use my media in other features?

Yes. The Media Library integrates with key features like Social Planner and Conversations, so you can easily insert media where you need it.

Q: How do I keep my media organized?

You can create folders, rename files, and use search and sort functions to manage your media efficiently.

Q: Can I upload media directly from my camera?

Yes. You can capture new photos or videos with your device’s camera and upload them directly to the Media Library.

Q: How do I check if my uploads are complete?

Use the Upload Manager to view the progress of ongoing uploads or confirm completed ones.

Before you begin

“Media Library – Mobile App” is part of the Media Storage → Files & Folders area in Adaptive AI. Organize reusable files and assets into folders. Integration and mobile changes should be tested for authorization, data scope, synchronization direction, and user access before they become part of a live process. The objective is not merely to save a setting; it is to confirm the result works for the staff member or customer who will depend on it.

• Confirm you are connecting the intended business account, user, workspace, device, or external service.
• Review the requested permissions and grant only the access required for the documented feature.
• Identify which system owns each field or record and whether synchronization is one-way, two-way, immediate, or scheduled.
• Use test data that is recognizable and safe to remove after the connection is verified.
• Record the administrator, connection date, credential owner, and business purpose before relying on the integration.

Verify the result

After completing the instructions in this guide, use a controlled test before treating the setup as finished. A saved screen or success message confirms configuration, but only an end-to-end test confirms the business outcome.

1. 1Complete authorization and confirm the connected account, status, scopes, and selected resources are correct.
2. 2Create or update one test item in the source system and verify the expected result appears in the destination.
3. 3Test the reverse direction only when the integration is documented as two-way.
4. 4Confirm assignment, field mapping, timestamps, attachments, notifications, and duplicate handling.
5. 5Sign in as the intended non-admin user or mobile user and verify only the appropriate features and data are available.

Troubleshooting checklist

If the result differs from what you expected, preserve the current state and isolate one variable at a time. Start with the checks below before deleting the configuration or rebuilding it from scratch.

• Reconnect the account when authorization is expired, revoked, attached to the wrong user, or missing a required scope.
• Check field mapping, required fields, record ownership, supported formats, and synchronization direction when data is incomplete.
• Review integration or activity logs for the first rejected request and its exact timestamp.
• Confirm the external service, app version, operating system, and network connection meet current requirements.
• Avoid repeatedly disconnecting a production integration until you understand whether reconnection could duplicate or remove data.

Best practices

• Use organization-owned credentials where possible instead of relying on a departing employee's personal account.
• Maintain an inventory of active integrations, owners, scopes, renewal requirements, and downstream workflows.
• Remove unused connections and access promptly while preserving any data or audit history the business must retain.
• Test integration changes with one record before enabling bulk synchronization or customer-facing automation.
• Review connected apps after password, role, security-policy, or platform changes rather than waiting for a silent failure.