Adaptive AI Knowledge Base
Integrations & Mobile
Purpose
This checklist helps you verify that your Google Analytics (GA4) tag and events are properly installed and sending data from your funnel pages before contacting support.
- 1Check if the Google Tag Is Installed Step 1: Open your funnel page in Google Chrome. Step 2: Right-click on the page and click Inspect. Step 3: Go to the Network tab. Step 4: Refresh the page. Step 5: In the search/filter bar, type:
- gtag/js
- collect
Look for requests such as:
- google-analytics.com/collect
- google.com/ccm/collect
If you see these requests: Your Google tag is installed and sending data.
If you do not see them: The tag may not be added correctly, or it may be blocked.
- 1Use Google Tag Assistant (Recommended) Step 1: Go to Google Tag Assistant. Step 2: Enter your funnel domain. Step 3: Start a debug session. Step 4: Reload your funnel page.
Check for:
- A page_view event
- Any custom events you expect (e.g., form submission, button click)
If events appear: Your tag is firing correctly on the page.
If no events appear: Your tag may not be configured properly.
- 1Confirm Data in GA4 Realtime Step 1: Log in to your Google Analytics account. Step 2: Select the correct GA4 property. Step 3: Go to Reports → Realtime. Step 4: Visit your funnel page or trigger the event.
If you see your visit or event in Realtime: Data is successfully reaching GA4.
If you do not see it: Possible reasons include:
- Incorrect Measurement ID
- Tag installed on a different domain
- Property mismatch
- Data filters blocking traffic
- 1Check for Browser Errors Open Inspect → Console and look for errors such as:
- gtag is not defined
- Script blocked errors
- Content Security Policy (CSP) errors
If you see errors, they may prevent tracking from working correctly.
When to Contact Support
Please contact support if:
- The tag appears installed but events are not firing
- Events fire in Tag Assistant but do not appear in GA4
- You see script or blocking errors you cannot resolve