Adaptive AI Knowledge Base
Phone, SMS & Calling
Voice Integrity with Adaptive AI
- Fix a bad reputation: Clear existing spam flags and restore trust in your caller ID.
- Better deliverability: Legitimate callers avoid unnecessary blocks, so your outreach and support calls reach more customers.
Before Registering for Voice Integrity
Before you enable Voice Integrity, make sure you’ve met the following key requirements.
- 1SHAKEN/STIR Registration (required) To prove each outgoing call is authentic, you must have a valid SHAKEN/STIR attestation on your account.
- 2CNAM (Caller Name) (recommended) Submitting a branded name alongside your number further enhances trust in analytics platforms.
- 3U.S. Phone Numbers Only Voice Integrity currently applies solely to domestic traffic—international numbers are not supported.
Enabling Voice Integrity
Here’s how to activate Voice Integrity in minutes and ensure your calls are marked as legitimate across the major networks. Also, please note that SHAKEN/STIR registration is required to complete the Voice Integrity form. If you don’t already have it, register before proceeding.
Step 1: Navigate to the Voice Integrity Tab within the Trust Center
Step 2: Complete the Registration Form
Within the Trust Center under the Voice Integrity tab, fill in:
- Select the type of calls you’ll be making (e.g., sales outreach, customer support).
- Enter your organization’s size.
- Provide your expected daily call count.
- (Optional) Enter your branded caller name.
Please Note: Once you click Submit, your Voice Integrity application is typically processed within 2 business days. You can monitor progress at any time by visiting the Submitted Applications tab in the Trust Center.
What Happens After You Register? Once you submit your information, each of the analytics providers—Hiya, TNS, and First Orion—will review your registration separately.
- Most applications clear within two business days.
- You’ll receive a notification once your numbers are approved.
- Label removal may take time to propagate across all networks
Please Note: To get started with Voice Integrity, your business must first be registered for SHAKEN/STIR, which requires a valid Employer Identification Number (EIN). However, if you're a sole proprietor or do not yet have an EIN, you can still improve your phone number reputation using the Free Caller Registry.
Frequently Asked Questions
Q: Will activating Voice Integrity automatically enroll my numbers in SHAKEN/STIR? No. SHAKEN/STIR must be fully configured on your account before you can register for Voice Integrity.
Q: Can I register international numbers? At this time, only U.S. numbers are supported. We’re evaluating expansion to other regions.