Adaptive AI Knowledge Base
Automation, Workflows & AI
This article walks you through the latest enhancements to Execution Logs and Enrollment History in Workflows, so you can see exactly how contacts progress, spot errors at a glance, and fix issues faster. By explaining what changed and why it matters, we’ll help you leverage these updates to keep every automation step transparent, efficient, and running smoothly.
What is Execution Logs & Enrollment History in Workflows?
Execution Logs and Enrollment History are key parts of Workflows, giving you a clear picture of how your contacts move through the workflow and every action they’ve experienced. These tools help you track progress, spot any errors, and make sure everything is running smoothly.
We’ve introduced some exciting updates and new features to both of these tabs to improve your experience. These changes are designed to make it easier for you to understand what’s happening at each step, quickly fix any issues, and overall, have a smoother, more efficient workflow process.
Where to Find Execution Logs & Enrollment History?
Quick Navigation: Option A (fastest): Conversations → message details → Workflow → Execution Details (context preloaded). Option B: Workflows → open workflow → Execution Logs → View Details.
Open a specific execution from message details (deep link)
Use message details to jump straight into the exact workflow execution tied to a conversation, so you can review what happened without manually searching logs.
Steps:
- 1Go to Conversations.
- 2Open the conversation and select the impacted message.
- 3Open message details.
- 4Under Workflow, click the workflow link (deep link).
- 5Adaptive AI opens Execution Logs and loads Execution Details with the contact and execution context preselected.
Execution Logs - UI/UX Changes
"View Details" Hyperlink Previously represented by an icon, the "View Details" option is now a more user-friendly hyperlink. This change makes it easier to identify and access execution details for any specific action.
Improved Error Visibility
When any action encounters an error, the Status field or the View Details link will now be highlighted. This enhancement helps users quickly spot issues and take action without sifting through large amounts of data.
Highlighting Opened Rows
When the Details section for a specific row item is opened, the row will be highlighted, providing a clear visual reference. This enhancement ensures that users can easily keep track of the current row they are analyzing.
Action Column Overhaul
Enhanced Sorting in Filters
Within the filter dropdown, actions that are part of the workflow will appear first. In a separate section, other actions will be listed for clarity. This breakdown makes filtering by action types more intuitive and helps users prioritize actions directly linked to their workflows.
New Workflow Statuses
The statuses displayed in the Enrollment History now provide better insights on why a contact exited or completed a workflow:
Pagination
Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.
Contact merges in Execution Logs
If a snapshot refresh removes steps in a snapshot-linked workflow, contacts waiting on a deleted step may be removed automatically to prevent them from getting stuck. In Execution Logs, you’ll see an entry labeled “Removed by - Snapshot Refresh”. Open the entry to view details in the side panel.
Enrollment History - UI/UX Changes
Pagination
Both the Enrollment History and Execution Logs tabs now support pagination. Users can choose how many row items are displayed per page, with options for 10, 25, or 50 rows at a time. This improves performance and usability for large workflows.
Highlight Contact Path
- Highlight Contact Path now adds more context directly on the workflow canvas so you can debug faster: Error Visibility: Nodes where an error occurred are highlighted on the canvas.
Go To Action Button
Date and Time Enhancements
Date Format Update
Timezone Additions
The " Executed On " field in the execution logs now includes the timezone in which the action was performed, making it easier to understand when actions were executed in different time zones.
Custom Date Range Option
Changes in Contact History
Changes in Execution History