Add-ons in Services

What are Add-ons?

Add Ons allow users to enhance services by offering additional features or upsells, providing customers with options to customize their booking experience. These add ons can be supplementary services or products related to the main service. For example:

• A spa might offer an "Aromatherapy Upgrade" that can be added to a massage session.
• A personal trainer could offer "Nutritional Consultation" as an extra option to a workout plan.
• A photographer might include "Additional Edited Photos" as an add on to a photoshoot package.

These offerings can increase revenue and enhance customer satisfaction by giving clients more personalized service options during the booking process.

Key Benefits of Add-ons

• Upsell Revenue: Offer upgrades at the moment of booking so more revenue is captured without extra follow-up
• Personalized Bookings: Customers choose relevant extras, leading to services that fit their needs and expectations
• Service-Specific Relevance: Add-ons appear only on services they’re assigned to, keeping choices focused
• Faster Setup Across Offerings: Create add-ons once and assign them wherever they apply, avoiding duplicate work.

Where to Create Add-ons

You can access add-ons in two places:

• Centralized list of all add-ons across services
• Add-ons created here are automatically added to that specific service.

Assigning Add Ons to Services

Creating an add-on doesn’t make it available everywhere. Assign add-ons to each service where you want them to appear so customers see relevant options during booking.

• Add-ons can be linked to one or more services
• Add-ons will only appear on the booking page for the services they are linked to
• Customers see the add-on as an optional extra during booking

Step 1: Open Service Editor

• Navigate to the Services Panel ( > > )
• Open the Service Editor for the service you would like to assign the add-on to ( - > )

Step 2: Navigate to + Add-ons

• Navigate the tab on the secondary navigation bar on the left
• Click the

Step 3: Select Add-ons

• Select the Add-ons you would like to assign to this service or create a new add-on if needed
• Save your changes by clicking the button

Editing or Deleting Add-ons

Step 1: Open Add-Ons Page

• Navigate to the Services Panel ( > > )
• Click the tab in the secondary navigation ribbon

Step 2: Edit or Delete

• Here you’ll see a list of existing add-ons:

Step 3: Update Information

• If editing, make the needed updates to the information
• Click the blue button to save the changes to your add-on

How to Create Add-ons

Step 1: Navigate to + New Add-on

• Navigate to the Services Panel ( > > )
• Open the tab from the secondary navigation ribbon on the top
• Click the button in the upper right corner

Step 2: Fill in Add-on Details

• Fill in the details for the add-on. These details include:
• Once all details have been added, click the button to save

Best Practices

• Use clear names and images so customers instantly understand the add-on
• Limit maximum quantities when tied to physical stock (e.g., products, consumables)
• Bundle popular add-ons with services to increase upsell opportunities
• Use hidden add-ons for staff-only internal adjustments

Frequently Asked Questions

Q: Do add-ons automatically appear for all services? No. Add-ons must be manually assigned to each service where you want them available.

Q: Will an add-on’s duration change the total service time? Yes. When Duration is enabled for add-ons, that time is added on top of the service duration to calculate the new in the overall service time.