Adaptive AI Knowledge Base
Calendars, Appointments & Services
What Causes the Google Calendar Integration to Break? When Google Calendar integration is disrupted, it's usually caused by one of the following:
- The user changed their Google account password.
- Permissions for Adaptive AI were revoked in Google settings.
- Google detected suspicious activity and automatically blocked access.
- OAuth tokens (used for secure connections) expired or were invalidated.
When this happens, calendar syncing stops, and users may not see new appointments reflected in Google Calendar.
How to Fix a Broken Google Calendar Integration
When your Google calendar disconnects or fails to sync, it's typically because Google has revoked access to Adaptive AI. This can happen due to a password change, revoked permissions, or security triggers in your Google account.Follow these steps to re-authenticate your Google Calendar integration in Adaptive AI:
Step 1: Delete Google Calendar
- Navigate to Settings from your sub-account.
- Select the My Profile Option and navigate to Calendar Settings.
- Click on the Bin/Delete icon of the connected Google Account
Step 2: Re-Integrate Google Calendar
Step 3: Test and Confirm
After you finish the re-inte gration process, test your Google calendar to make sure the syncing process works the way it should. If you are still experiencing issues after testing, please contact Customer Support for further assistance.
If you'd prefer a visual guide with screenshots and more details on this re-integration process, click here to follow this step-by-step article.
Frequently Asked Questions
Q: How do I know if my Google Calendar integration is broken? You’ll notice new appointments don’t appear in your Google Calendar, or you’ll see a “disconnected” message in your integration settings.
Q: Do I need to re-integrate after changing my Google password? Yes. Changing your password revokes third-party access, including Adaptive AI. You'll need to reauthorize access manually.
Q: Will I lose existing appointments if the calendar disconnects? No, existing appointments in Adaptive AI remain intact. Sync will resume after re-integration.
Q: Can I use multiple Google calendars with Adaptive AI? You can select one primary Google calendar for sync per user. Use the calendar configuration screen to switch calendars if needed.
Related Articles
- How to Re-Integrate Google Calendar with Adaptive AI for a User
- Restore Deleted Calendars
- Integrating Google with Adaptive AI Calendars
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