How to Create Multiple Chat Widgets in a Single Sub-Account

Use multiple Chat Widgets in Adaptive AI to tailor conversations. This article explains how to create several widgets in a single sub-account and how to place widgets onto your sites.

Overview of Multiple Chat Widgets

Multiple Chat Widgets allow you to run more than one chat widget within the same Adaptive AI account. Each widget can have its own branding, channels, and behavior so you can provide the most relevant experience across different funnels/sites. Using purpose-built widgets improves conversions while still keeping conversations all in one place!

Key Benefits of Using Multiple Chat Widgets

• Add multiple chat widgets with different designs and customizations on different sites.
• You do not need to reinstall the code when making changes or updating widget settings.
• Maintenance Efficiency: Update each widget’s settings without disrupting other pages or funnels.
• Flexibility: Set a default widget for the whole site or on a page-by-page basis.

Create Multiple Chat Widgets (Prerequisite)

Before assigning chat widgets to your sites, you must first create the widgets you plan to use. Follow the steps below to create multiple chat widgets before getting started. If you already have multiple chat widgets, you can skip this section.

For more additional details on how to create chat widgets, click here!

1. 1Navigate to >
2. 2Select the blue button
3. 3Select the type of chat widget you would like to create. For more information on each type of chat widget,

Set the Site‑Wide Chat Widget

Selecting a chat widget at the site level applies one widget across the entire website or funnel. This allows you to choose from all chat widgets you have created and assign different widgets to each of your sites.

To select a chat widget for a site, follow these steps:

1. 1Navigate to → or, then select the website you would like to edit.
2. 2Go to the tab. Use the dropdown to scroll through all created Chat Widgets and select the one that you want applied to this site.

Assign Page-Specific Chat Widgets

Use a per‑page code embed to show a Chat Widget only on specific pages or funnel steps within your website or funnel! This method gives fine‑grained control over the user's experience.

To assign a chat widget to a single page, follow these steps:

1. 1Navigate to → or, then select the website you would like to edit.
2. 2Go to the tab. Ensure the dropdown is set to "None" then.
3. 3Navigate to
4. 4Open the Page Editor for the target page/step. Click, find, and drag it onto the canvas.
5. 5Select the element. In the right settings panel, click paste the code snippet and click.

Frequently Asked Questions

Q: Do I need to reinstall code after changing widget styles or settings? No, the Chat Widget will update automatically to match your changes.

Q: Which widget shows if I configure the chat Widget under Settings and using a code element? If both are configured, the Settings selection takes precedence. Only the widget selected under Settings will show.

Q: Will All-in-One Chat Widget replace multiple widgets? The All-in-One option centralizes channels in a single widget. You can still run multiple widgets when you want different designs or CTAs per page or site.

Q: How do I verify the correct widget is active on a page?

You can use the Preview feature within the editor to view what widget is active on the page.