A2P registration
How to get your phone number A2P approved in 2026
A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what…
Read guideAdaptive AI · By Adaptation Living LLC
Conversations
Manage your unified inbox, messaging channels, live chat, phone calls, and voicemail.
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Inbox ViewsUse All, Unread, Recent, Starred, Assigned to Me, and Mentions views.40 related guides
Manual ActionsComplete queued manual communication steps and follow-up tasks.3 related guides
Live ChatHandle real-time website conversations and route new leads.18 related guides
SMSSend, receive, track, and troubleshoot text messages.67 related guides
Email ConversationsManage direct customer email within the unified inbox.4 related guides
WhatsAppConnect and manage WhatsApp customer conversations.7 related guides
Facebook MessengerManage Facebook Messenger conversations from the inbox.12 related guides
Instagram DMManage Instagram direct messages and customer replies.7 related guides
Google Business MessagesHandle supported Google-originated customer messages.12 related guides
Phone & VoicemailConfigure calling, routing, voicemail, recordings, and phone-number behavior.103 related guides
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A2P registration
Registering Your A2P Brand
This article explains how to choose the correct Brand type for your business, what information you need before registering, and how to submit your A2P Brand…
Read guideA2P registration
A2P Campaign Registration: Step by Step Guide and FAQs
This article walks you through completing A2P Campaign registration in Adaptive AI.
Read guideA2P registration
Pre-Built A2P Campaign Registration with Chat Widget
Adaptive AI's Pre-Built A2P Campaign (Widget-First) flow eliminates manual compliance writing and reduces carrier rejections by bundling an auto-generated…
Read guideGeneral
Call Forwarding to Your Adaptive AI Phone Number
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your Adaptive AI phone number.
Read guideAdaptive AI Phone System
Adaptive AI Phone - Inbound Call Routing by Working Hours
Inbound Call Routing by Working Hours helps prevent work calls from ringing outside a user’s scheduled availability.
Read guideA2P registration
A2P 10DLC Brand Approval Best Practices
When you register your A2P Brand with your Business Profile, Phone System will submit your business information to The Campaign Registry for review,…
Read guideA2P registration
A2P 10DLC Campaign Approval Best Practices
A2P 10DLC Campaign approval depends on whether your Campaign information clearly and consistently explains who is sending messages, what is being sent, why…
Read guideA2P registration
A2P Campaign Rejections, Required Fixes & Vetting Errors
When an A2P 10DLC campaign is rejected, it's important to understand exactly what went wrong, and what needs to change before you resubmit.
Read guideA2P registration
Error 30034: How to Link a Phone Number to an Approved A2P Campaign
After your A2P brand and campaign are approved, each applicable phone number must be associated with the approved campaign before it can use the registered…
Read guideA2P registration
Forbidden message categories for SMS and MMS in the US and Canada
Canada This article covers the comprehensive messaging policy that applies to all sub-accounts using Adaptive AI Communications Phone Systems (L.C.
Read guideA2P registration
What is Message Throughput (MPS)?
A2P 10DLC message throughput is the speed at which SMS message segments can be sent through an approved Campaign using registered 10-digit numbers in the…
Read guideAdaptive AI Phone System
Adaptive AI Phone System - Error Code and Warning Dictionary
This article provides a comprehensive list of error codes and warnings you may encounter while using the Adaptive AI Phone System.
Read guideAdaptive AI Phone System
Avoiding Call Loops when routing calls to Internal Phone Numbers
Good news! Adaptive AI gives you the flexibility to use your Adaptive AI (Adaptive AI) phone number across different parts of your account, including as…
Read guideAdaptive AI Phone System
How to Enable Call Transcriptions for Recorded Calls
Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call.
Read guideAdaptive AI Phone System
KYC Verification on Persona — Best Practices
KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities.
Read guideCalendar Settings & Preferences
Calendar: Email, In-App, SMS & Whatsapp Appointment Notifications
With customizable calendar notifications, you can send In-App and tailored emails, SMS and WhatsApp messages when appointments are booked, canceled,…
Read guideCalling
Geo Permissions - Voice
At Adaptive AI, protecting our customers from fraud while ensuring a smooth experience is our top priority.
Read guideCalling
How To Forward Inbound Calls to Mobile App
This article explains how to properly set up and receive inbound calls using the Adaptive AI Mobile App.
Read guideCalling
Local Presence Dialing with the Adaptive AI Phone System
Local Presence Dialing offers several advantages that help improve engagement and build stronger trust with your contacts.
Read guideCalling
Outbound Calls with Dialer in Web App (Softphone)
You can make phone calls from your browser using the built-in Dialer (sometimes called a Softphone).
Read guideCalling
Remediate 'Spam Likely' on your Caller ID using Free Caller Registry
If the phone number flagged as 'spam likely' is relatively new or not critical to your business or has a FTC complaint, we recommend trashing the phone…
Read guideCalling
Ring Incoming call to multiple users
In this article, we will understand how 'Ring Incoming call to all Users'/' Ring Incoming call to multiple users' option works.
Read guideCalling
Ringless Voicemail and Voicemail Drops in Adaptive AI: Setup Guide
Voicemails are a great way to reach customers and let them know about your business.
Read guideCalling
SIM-based calling with the Mobile App
Skip the copy-paste and dial leads straight from Adaptive AI or Adaptive AI Communications using the mobile number already on your phone plan.
Read guideCalling
Using Call Connect to Ensure Accurate Call Status Tracking
This article explains how the Call Connect feature ensures your call outcomes—like voicemail, pickup, or missed call—are accurately tracked.
Read guideCalling
Why are my Calls marked as Spam, and How can I avoid it?
Carriers and mobile devices use algorithms to detect and flag suspicious calls. If your number is labeled as spam, customers may ignore or block your calls,…
Read guideCalling
Why doesn’t my Business Name display after CNAM registration?
CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether…
Read guideCalling
Workflow Trigger - Call Details
The Call Details workflow trigger allows workflows to start based on updates to call-related information.
Read guideCommunication Workflow Actions
Workflow Action - Manual SMS
The Manual SMS action allows you to create a task for a user to manually send an SMS to a contact.
Read guideCommunication Workflow Actions
Workflow Action - Send SMS
The Send SMS action enables direct communication with your contacts through text messages.
Read guideConversations
Conversations: Group Chat for SMS (Mobile & Desktop)
Group Chat for SMS lets your team message small groups of contacts from a single conversation thread on both desktop and mobile.
Read guideDocuments & Contracts
Send Adaptive AI Documents and Contracts via SMS
SMS delivery option for Documents & Contracts makes it easier to reach clients quickly and reliably.
Read guideGeneral
The Phone Dialer Overview
The Phone Dialer offers a streamlined calling experience within Adaptive AI. It delivers faster call initiation, seamless incoming-call transfers, and…
Read guideGetting Started w/ Payments
Customize Email and SMS notifications for invoicing
This feature lets businesses make email and text notifications for invoicing instead of using the system's default ones.
Read guideMarketing & Lead Generation
Getting Started - Launch an SMS Campaign
A bulk SMS campaign should reach a permissioned, deliberately selected audience at a controlled rate.
Read guideMessaging
Best Practices for SMS deliverability and Avoiding SMS Restrictions
This article outlines essential best practices to help you improve SMS deliverability and avoid carrier restrictions.
Read guideMessaging
File Size Limits for Attachments in SMS and Email
This article explains the file size limits of attachments for both SMS and email sent through the platform.
Read guideMessaging
How to Prevent SMS Filtering by Carriers: Error 30007
Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be unwanted, spammy, or non-compliant with carrier or legal policies.
Read guideMessaging
Incoming SMS shows up in Conversations but isn’t forwarded to the forwarding number.
If you'd like incoming SMS messages to appear in the Conversations tab and be automatically forwarded to a designated number as a notification, this guide…
Read guideMessaging
International SMS Compliance: UK & Turkey Regulations
This article covers two active international SMS compliance regulations that affect senders using the platform's Adaptive AI Phone or Adaptive AI…
Read guideMessaging
Shortened URLs and SMS Deliverability
Shortened URLs are often used in SMS campaigns for link tracking (which helps measure the success of text message campaigns) and to save character space.
Read guideMessaging
Track SMS Restriction History
The SMS Restriction History dashboard gives you transparent visibility into any warnings or temporary restrictions applied to SMS sending in a sub-account.
Read guideMessaging
Understanding Common SMS Delivery Errors
SMS delivery errors occur when a message cannot be delivered to the intended recipient due to issues like invalid numbers, carrier filtering, user opt-outs,…
Read guideMessaging
Using media in SMS campaign - how will it look on receiver's device?
This article explains how media (images or videos) behaves when used in SMS campaigns on the platform.
Read guideMessaging
Why SMS in Mexico May Appear from a Different Number
When sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab.
Read guideMobile App
Outbound Calling Using the Adaptive AI Mobile App
The mobile calling experience goes beyond just “Hello.” Whether you’re speaking to a lead, a client, or a teammate, everything you need to take action is…
Read guidePhone numbers
Enhanced Number Pool Management for Visitor Activity Tracking
Take control of your visitor tracking campaigns with Adaptive AI’s enhanced Number Pool Management features.
Read guidePhone numbers
How to Assign Adaptive AI Phone Numbers to Users
This guide outlines methods for assigning a dedicated Adaptive AI number to an individual user in your system.
Read guidePhone numbers
How to buy a toll free number inside Adaptive AI?
provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts.
Read guidePhone numbers
How to request a number that's not available?
This guide explains the process of requesting an Adaptive AI Phone number that is not currently available on Adaptive AI.
Read guidePhone numbers
Identity Verification for Phone Number Purchases (US/CA/PR/IL)
Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse.
Read guidePhone numbers
Mandatory 2FA for Phone Number Updates
Adaptive AI now requires two‑factor authentication (2FA) whenever a user’s phone number is changed.
Read guidePhone numbers
Number Hosting Guidelines for Adaptive AI Phone Locations
Number Hosting (Hosted SMS / Hosted Messaging) allows you to enable SMS/MMS messaging on phone numbers you already own with another carrier, while…
Read guidePhone numbers
Phone Number Edit Configuration (Incoming Calls Settings)
The Incoming Call Settings interface centralizes all routing, ringing, voicemail, and backup behaviors for inbound calls into a single configuration view.
Read guideSMS & Email Templates
Text Snippets (Templates)
Easily streamline your email creation process by inserting pre-saved text snippets into any email editor—whether you’re building templates or launching…
Read guideVoicemail
Create an Audio File for Voicemail and Voicemail Drops
You can upload your own audio recording in Adaptive AI to use as a custom voicemail greeting or voicemail drop.
Read guideWorkflow Triggers
Workflow Trigger - Messaging Error Code - SMS
The "Messaging Error - SMS" trigger allows you to initiate workflows automatically whenever a SMS has resulted in undelivered state and returned one of the…
Read guideAd Campaign Creation and Management
How to create a conversation form in Ad Manager
A Conversation Form is used with a Meta Engagement campaign whose conversion location is messaging.
Read guideChat Widget
Chat Widget - Business Office Hours in Live Chat
If Business Office Hours is enabled and the end user's timezone aligns with the set business hours, the welcome message will be displayed from the Live Chat…
Read guideChat Widget
Collect Visitor Details Before Live Chat Starts
This article explains how to collect contact information (like name, email, or phone number) from visitors before they can start chatting in your Live Chat…
Read guideChat Widget
Getting Started with Chat Widget
Chat Widget is one of ways to convert visitors to potential leads. Chat Widget helps you to enhance customer experience to provide immediate support when…
Read guideChat Widget
How to Create Multiple Chat Widgets in a Single Sub-Account
Use multiple Chat Widgets in Adaptive AI to tailor conversations. This article explains how to create several widgets in a single sub-account and how to…
Read guideChat Widget
How to Use the All-in-One Chat Widget
The All-in-One Chat widget allows you to offer multiple communication channels—Live Chat, SMS/Email, WhatsApp, Facebook, Instagram, and Voice AI—in one…
Read guideChat Widget
How to Use Voice Notes and Attachments in Live Chat Widgets
Live Chat Widgets now make it easier for website visitors to share context without typing long messages.
Read guideChat Widget
Overview of Chat Widget Customizations
Practical Adaptive AI instructions for “Overview of Chat Widget Customizations,” including setup, verification, troubleshooting, and best practices by…
Read guideConversations
Attachments Made Easy in Conversations
Attachments play a crucial role in enhancing communication by allowing users to share aimportant files, documents, images, and videos.
Read guideConversations
Conversations - Activity Cards
We are thrilled to introduce a feature that redefines how users interact with our platform—Activity Cards.
Read guideConversations
Conversations - How to Add Internal Comments & Mention Users
Use Internal Comments and @mentions in Adaptive AI Conversations to collaborate privately inside a contact thread without exposing notes to the contact.
Read guideConversations
Conversations - Snippets
Snippets are a time-saving tool designed to streamline communication by providing reusable pre-crafted text templates.
Read guideConversations
Getting Started with the Conversations Tab
Adaptive AI’s redesigned Conversations experience delivers a faster, clearer inbox with four flexible panels, upgraded filtering (including tags + AND/OR),…
Read guideConversations
How to Mark a Conversation as Read
Unread conversations help your team identify messages that still need attention. In Adaptive AI, opening a conversation does not automatically mark it as…
Read guideConversations
How to Save Draft Messages in Conversations
Conversation drafts preserve unfinished outbound messages and internal comments automatically.
Read guideConversations
Live Chat
Live Chat inside Conversations enables real-time communication between businesses and website visitors directly within Adaptive AI.
Read guideConversations
Overview of Conversation Filters
In this article, you’ll learn how to enable filters, manage multiple conversations effectively, and use additional tools to streamline communication.
Read guideCountdown Timer
How to Add a Countdown Timer in WhatsApp Templates
Add real urgency to WhatsApp campaigns by attaching live countdown timers to your message templates.
Read guideMessaging
Conversations Glitching? Here's What’s Going On?
Are your calls and messages acting weird in the platform? Maybe you're seeing different people showing up under the same number — or replies scattered…
Read guideSales & Conversations
Getting Started - Connect Personal Inbox
Keeping track of client conversations can be tricky when you're juggling multiple inboxes.
Read guideSales & Conversations
Getting Started - Set Up a Live Chat Widget
Adaptive AI’s Chat Widget lets you add different chat experiences to your website.
Read guideSales & Conversations
Getting Started - Setup Facebook and Instagram Messenger
Ever feel overwhelmed jumping between different platforms to answer messages from your customers?
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