Adaptive AI Knowledge Base
Conversations & Customer Communication
Overview
The All-in-One Chat widget allows you to offer multiple communication channels—Live Chat, SMS/Email, WhatsApp, Facebook, Instagram, and Voice AI—in one unified interface. This not only saves you from managing multiple widgets but also provides your visitors with a seamless experience when choosing how they want to reach out.
Key Benefits
- Manage Live Chat, SMS/Email, WhatsApp, and optional Facebook, Instagram, and Voice AI channels from one widget.
- Customize the initial welcome message to guide visitors into the right channel.
Supported Channels & Requirements
- 1The All-in-One Chat widget can surface multiple channels, but some options only appear when you meet their prerequisites: Shows in the Chat Type selector only if a Facebook Page or account is connected in the sub-account. Shows only if the Instagram account is connected in the sub-account. Shows only if a Voice AI widget is configured in the sub-account. Can be selected only if a WhatsApp number is connected in the sub-account and a WhatsApp chat widget exists. If a channel does not meet its prerequisites, it will not appear as an option in the Chat Type multi-select for that widget.
Step-by-Step Setup
Using the All-in-One Chat Widget
- 1Visitors can switch between any enabled channels (for example, Live Chat, SMS/Email, WhatsApp, Facebook, Instagram, or Voice AI) using the controls in the chat header. Only the channels you selected in the Chat Type multi-select appear in the widget.
Frequently Asked Questions
Q: What if I don’t have a WhatsApp number? You can still use the All-in-One Chat widget with just Live and Email Chat. WhatsApp Chat will be hidden until a valid number is added.
Q: Can I customize the color for each channel? The All-in-One Chat widget applies one unified color scheme across all channels to maintain a consistent brand experience.
Q: Do I need separate permissions to set this up? Typically, users with access to Sites → Chat Widget can create and configure widgets. If you don’t see the option, contact your admin.
Q: How do I end a Live Chat session? Sub-account users can end the session from the Conversations panel in Adaptive AI, or it will automatically close after the specified inactivity timeout.