Adaptive AI Knowledge Base
Phone, SMS & Calling
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your Adaptive AI phone number. This allows you to use Adaptive AI's Voice AI without changing your existing branded phone number on business cards, websites, or online directories. Follow the step-by-step instructions below based on your phone carrier.
Why Forward Calls Into Adaptive AI? Call forwarding allows you to seamlessly connect your personal or business phone number with Adaptive AI's Voice AI system. By forwarding calls to your Adaptive AI phone number, you can:
How Call Forwarding Works
When call forwarding is enabled, incoming calls to your personal number (cell or landline) will be automatically redirected to your Adaptive AI phone number. Adaptive AI then handles the calls using its advanced Voice AI capabilities.
Avoid Call Forwarding Loops
Before enabling call forwarding, make sure your phone routing will not send the call back to the original number.
Test Your Setup
After enabling call forwarding:
- 1Use a different phone to call the original number you configured to forward.
- 2Confirm that the call successfully reaches your Adaptive AI phone number and follows the expected inbound call flow.
- 3Make sure the call does not repeatedly reconnect, replay the same audio, or create multiple inbound calls in Conversations.
- 4If you experience repeated calls or unexpected routing, disable call forwarding and review your phone configuration before testing again.
If calls repeatedly redirect between numbers, follow the troubleshooting steps in How To Fix - Phone Call Redirect Loop.
Setting Up Call Forwarding for Major Carriers
Follow the steps below based on your carrier. If you don’t see your carrier, refer to their specific support page for detailed instructions.
Verizon Wireless
Learn More at Verizon Wireless Support
AT&T (Mobile)
Learn More at AT&T Wireless Support
AT&T (Business)
Learn More at AT&T Business Support
T-Mobile
Learn More at T-Mobile Support
Xfinity Mobile
Learn More at Xfinity Mobile Support
Spectrum Mobile
Learn More at Spectrum Mobile Support
Other Carriers
If your carrier is not listed above, either reach out to them directly or try the following steps:
Frequently Asked Questions
Q: Can I forward calls from multiple numbers to Adaptive AI?
Yes, as long as each number supports call forwarding, you can forward multiple numbers to your Adaptive AI phone number.
Q: Will callers know their calls are being forwarded?
No, call forwarding is seamless, and the caller won’t be notified of the redirection.
Q: Can I still make calls from my personal number after setting up call forwarding?
Yes, call forwarding only affects incoming calls. Outgoing calls from your personal number remain unaffected.
Q: Does call forwarding work internationally?
It depends on your carrier. Contact your carrier to verify if international call forwarding is supported.
Q: What should I do if my forwarded calls keep repeating or looping?
If calls repeatedly reconnect, play the same audio, or appear multiple times in Conversations, you may have created a phone call redirect loop.
Disable call forwarding temporarily and check that your forwarding number, user phone number, and
Business Profile phone number are not routing calls back to the original number.