@Mention or Tag Profile in Posts from Social Planner

Mentioning and Tagging Profiles in Posts from the Social

Planner The Social Planner now allows users to add @Mentions in posts! @Mentions will work for socials like Facebook, LinkedIn (Only company pages) and plain text will be available Instagram, Tiktok and GMB. @Mentions will be the search for public profiles or pages.

If more than one social channel is used, it will ask to customise the post for each channel to be enabled to allow users to search by the name, followers and social wise.

Key Benefits of Tagging and Mention Profiles

• Improves Post engagement for customers
• Brands and influencers often use @Mentions strategically to cross-promote each other's content
• On some platforms, @Mentions contribute to the searchability of content
• This will not work in CSV and other options like Review Posting, RSS Posting.
• The tag will appear highlighted (in blue) in the preview. This visual highlight confirms that the tag was recognized successfully by the system.
• . You’ll need to type @username manually, and the person being tagged must have their settings enabled to allow mentions.

How to Add a Mention or Tag to Posts

Step 1: Navigate to the Social Planner

• On the left-side navigation bar, select
• Click the tab on the top navigation ribbon

Step 2: Create a New Post

• Click the blue Button
• From the dropdown, select

Step 3: Select Socials

• While creating new post, selects the social
• If more than one social channel is selected, it will ask you to enable the customise for each channel option.

Step 4: Write Post

• Create the post for each social channel
• To mention a profile, use the @ followed by the username of the profile you would like to tag
• After typing in the first few letters, recommended options will populate

Before you begin

“@Mention or Tag Profile in Posts from Social Planner” is part of the Marketing → Social Planner area in Adaptive AI. Connect accounts and create, schedule, and manage social posts. Campaign, advertising, social, affiliate, and reputation changes should be reviewed as a complete customer journey from creative and destination through attribution and follow-up. The objective is not merely to save a setting; it is to confirm the result works for the staff member or customer who will depend on it.

• Confirm the correct advertising, social, affiliate, or reputation account is connected with the permissions needed to publish or report.
• Define the audience, offer, destination, budget or commission rule, schedule, owner, and measurable success event.
• Prepare approved creative, final copy, working destination links, and tracking parameters before opening the publishing workflow.
• Use draft, preview, or the smallest controlled audience available while validating a new campaign or configuration.
• Review brand, platform, privacy, consent, disclosure, and customer-service requirements that apply to the channel.

Verify the result

After completing the instructions in this guide, use a controlled test before treating the setup as finished. A saved screen or success message confirms configuration, but only an end-to-end test confirms the business outcome.

1. 1Review the final preview for identity, copy, media, destination, schedule, audience, budget, and mobile presentation.
2. 2Publish or activate the smallest safe test and confirm the item reaches the intended account, placement, or affiliate destination.
3. 3Open every public link and verify the landing page, form, calendar, product, or tracked conversion completes successfully.
4. 4Confirm clicks, leads, replies, sales, commissions, or reviews appear under the expected campaign and contact records.
5. 5Compare platform reporting with the destination or payment record before scaling spend, audience size, or payout exposure.

Troubleshooting checklist

If the result differs from what you expected, preserve the current state and isolate one variable at a time. Start with the checks below before deleting the configuration or rebuilding it from scratch.

• Check account connection, role permissions, approval status, billing status, and policy notices when publishing is unavailable.
• Confirm audience filters, schedule, time zone, budget, and delivery status when an active item receives no traffic.
• Inspect the final URL, redirect chain, tracking parameters, form, and conversion action when clicks are present but results are missing.
• Reconnect expired accounts and refresh required permissions when media, pages, profiles, or reporting data disappear.
• Separate creative, delivery, destination, and follow-up problems so each layer can be tested without changing the others.

Best practices

• Use consistent campaign names and tracking parameters so performance can be compared across channels and reporting periods.
• Keep claims accurate, destination content aligned with the creative, and customer consent appropriate to the follow-up channel.
• Change one major variable at a time and record the date so performance changes have an interpretable cause.
• Set spending, commission, and publishing permissions according to responsibility rather than giving every user full control.
• Archive obsolete drafts and disconnected assets while preserving the reporting history needed for business decisions.