Deactivating Calendar Groups

Task-specific steps

Deactivating every calendar in a group is a broad availability change. Use it for a deliberate pause, and verify that no live links or automations still promise appointments from the group.

1. 1Go to Settings → Calendars → Groups and locate the correct group by name and public URL.
2. 2Open the ellipsis menu beside the group and select Deactivate all calendars in group.
3. 3Read the confirmation dialog carefully and confirm only after checking upcoming bookings and business ownership.
4. 4Open the group after the change and verify each included calendar is inactive.
5. 5Visit the public group link in a private browser window and confirm it no longer offers bookable slots.
6. 6When restoring service, reactivate the required calendars individually or as supported, then retest the complete booking flow.

Feature-specific checks

• Deactivation should not be treated as cancellation of appointments that already exist; review and communicate with booked contacts separately.
• Check workflows, buttons, QR codes, and advertisements that link to the group before a long shutdown.
• Document who paused the group, why, and the conditions for reactivation.

Before you begin

“Deactivating Calendar Groups” is part of the Calendars → Calendar Groups area in Adaptive AI. Organize related calendars into customer-facing groups. Calendar changes affect availability, assignment, reminders, and conflict checking. Validate the complete booking experience rather than relying only on the administrator preview. The objective is not merely to save a setting; it is to confirm the result works for the staff member or customer who will depend on it.

• Confirm the business time zone, user time zone, appointment duration, buffers, minimum notice, and booking window.
• Review each assigned team member and verify that the correct personal or external calendars are connected and authorized.
• Identify which calendars should write new appointments and which calendars should only be checked for conflicts.
• Use a test contact and an email address or phone number that can receive confirmations without contacting a real customer.
• Note any group, room, equipment, service, or round-robin rules that may affect which time slots are offered.

Verify the result

After completing the instructions in this guide, use a controlled test before treating the setup as finished. A saved screen or success message confirms configuration, but only an end-to-end test confirms the business outcome.

1. 1Open the public booking link in a private browser window and confirm the correct calendar, service, team, and time zone appear.
2. 2Book a controlled test appointment and verify it appears in Adaptive AI and on the intended connected calendar.
3. 3Confirm blocked or conflicting times are unavailable while genuinely open times remain bookable.
4. 4Check the confirmation, reminder, reschedule, and cancellation experience using the same links a customer receives.
5. 5Cancel the test appointment and verify availability, status, notifications, and connected-calendar events update as expected.

Troubleshooting checklist

If the result differs from what you expected, preserve the current state and isolate one variable at a time. Start with the checks below before deleting the configuration or rebuilding it from scratch.

• Compare account, user, and external-calendar time zones when times appear shifted or unavailable.
• Check linked and conflict calendars for duplicate connections, all-day events, recurring events, or stale authorization.
• Review availability, buffers, minimum notice, date range, capacity, and assignment rules before assuming the calendar is malfunctioning.
• Confirm the selected user is active, belongs to the calendar, and has permission to receive or manage appointments.
• Test in a private window to separate a saved configuration issue from browser cache or an authenticated preview.

Best practices

• Keep one documented source of truth for business hours and define exceptions for holidays, events, and planned absences.
• Use clear calendar names that identify the service, location, duration, or assigned team instead of generic labels.
• Test booking, rescheduling, cancellation, reminders, and conflict behavior after every material calendar or integration change.
• Avoid connecting the same external calendar through multiple users unless the conflict behavior is intentional and tested.
• Review upcoming availability from the customer view regularly, especially after daylight-saving or staffing changes.