Create an Audio File for Voicemail and Voicemail Drops

You can upload your own audio recording in Adaptive AI to use as a custom voicemail greeting or voicemail drop.

For reliable playback across carriers, prepare your recording in a supported format and quality before uploading it to Adaptive AI.

Audio File Requirements

Before uploading your recording, make sure your audio file meets these requirements:

Requirement | Recommended Setting

File format | MP3 or WAV

Audio quality | 64 kbps

Content | Clear, pre-recorded voice message

Where Will You Use the Audio File? The upload location depends on how you want to use the recording.

Company Voicemail

To use the recording as the default voicemail for your sub-account:

1. 1Go to Sub-Account → Settings → Phone System.
2. 2Scroll to Call & Voicemail Settings.
3. 3Upload your MP3 or WAV voicemail file.
4. 4Save your changes.
5. 5Call your Adaptive AI number from another phone to test the voicemail.

User Voicemail

To configure a voicemail recording for an individual user:

1. 1Go to Sub-Account → Settings → My Staff.
2. 2Select and edit the appropriate user.
3. 3Expand Call & Voicemail Settings.
4. 4Upload the MP3 or WAV file.
5. 5Save your changes and test the user's call flow.

A user's voicemail can take precedence when the contact or phone number is assigned to that user.

Voicemail Drop in a Workflow

To use your recording as a voicemail drop:

1. 1Open the appropriate Workflow.
2. 2Click the + button to add an action.
3. 3Search for and select Voicemail.
4. 4Upload your pre-recorded MP3 or WAV (64 kbps) audio file.
5. 5Click Save Action.
6. 6Save or publish the workflow as appropriate.

Test the workflow with a test contact before using the voicemail drop with your intended audience.

Create or Prepare Your Recording

You can create the recording with any audio recorder that allows you to save or export the finished recording in a compatible format.

For best results:

• Record in a quiet environment.
• Speak clearly and at a consistent volume.
• Keep background noise to a minimum.
• Export the finished recording as MP3 or WAV.
• Use 64 kbps audio quality for voicemail compatibility.

If you already have an audio recording, you do not need to record it again. Convert or export the existing file to the supported format and quality if necessary.

Optional: Using Third-Party Recording or Conversion Tools

You may use third-party audio recording or conversion software to prepare your file. Adaptive AI does not require a specific third-party tool—the important part is that the resulting audio file meets the supported voicemail requirements.

For example, a desktop audio editor such as Audacity can be used to record, resample, and export audio.

Example: Preparing a WAV File in Audacity

If you're using Audacity:

1. 1Open or import your audio file.
2. 2Resample the track to 8000 Hz, if needed.
3. 3Export the recording as a WAV file using U-Law encoding.
4. 4Upload the exported file to the appropriate voicemail destination in Adaptive AI.

Test Your Audio After Uploading

Always test the recording after uploading it. For a company or user voicemail:

1. 1Call the Adaptive AI phone number from a different phone.
2. 2Allow the call to reach voicemail.
3. 3Confirm that the correct recording plays.
4. 4Listen for distortion, unusually low volume, or playback issues.

For a voicemail drop, run the workflow with a test contact and confirm that the expected recording is delivered.

If the Audio Doesn't Play Correctly

If your voicemail file doesn't work as expected:

1. 1Confirm that the file is MP3 or WAV.
2. 2Convert or re-export the recording at 64 kbps.
3. 3Upload the new version to Adaptive AI.
4. 4Save your changes.
5. 5Test the call or workflow again.

If you're configuring a standard company or user voicemail, also verify your Incoming Call Timeout settings. The forwarding number's own voicemail may answer before Adaptive AI can play the uploaded voicemail if the timeout is too long.

Related Articles

• Voicemail For Company And For Users
• Ringless Voicemail and Voicemail Drops in Adaptive AI: Setup Guide
• Workflow Action - Voicemail