How to request a number that's not available?

Overview

This guide explains the process of requesting an Adaptive AI Phone number that is not currently available on Adaptive AI. If the number you need is supported by Adaptive AI Phone but not available in the platform, you can either purchase it directly through the Adaptive AI Phone console or submit a Private Offering Form to Adaptive AI Phone Support for assistance. This process also includes additional steps for requesting numbers in specific countries or for specific requirements, such as regulatory compliance. Follow the steps provided to gather the necessary information and request the number through Adaptive AI Phone's support team.

Steps to Request an Adaptive AI Phone Number That’s Not Available- Step

1: Request an Adaptive AI Phone number that is not available: Adaptive AI Phone supports phone numbers in various countries around the world. You can check which countries are available here: Adaptive AI Phone International Phone Number Availability.

If the phone number you need is not listed as available in the Adaptive AI platform, don’t worry, there are still ways to request the number.

Step 2: If the country you want is on the list but not on Adaptive AI, you can buy the number through the

private offering form:

If the country you want is supported by Adaptive AI Phone but not available through Adaptive AI, you can buy the number directly from the Adaptive AI Phone console. Here’s how:

• If you are using Adaptive AI Phone System, reach out to Adaptive AI support for assistance before proceeding or filling out this form.
• If you are using Adaptive AI Phone and the number isn’t available in the console, you can submit a Private Offering Form or request a ticket with Adaptive AI Phone support.

Learn more about setting up the bundle/address when requesting an Adaptive AI Phone number

Private offerings Example:

Let’s say you need a phone number from Norway, but Adaptive AI Phone doesn't have these numbers in stock. They can place an order with their Inventory Team. Here’s what to expect for different types of numbers:

• Norway Mobile SMS – $12/month – Expected delivery: 1-2 weeks
• Norway Toll-Free Voice – $25/month – Expected delivery: 2-4 weeks
• Norway Local Voice – $3/month – Expected delivery: 2-3 weeks

To request a number through a private offering, you will need to provide the following:

1. 1The SID of the account to associate with the number.
2. 2The SID of the bundle to associate with the number.
3. 3The SID of the address to associate with the number.
4. 4The required prefix for the number (if you have a specific one in mind).
5. 5The quantity and type of phone numbers you need.

For help finding your Bundle SID or Address SID, refer to the guides on How to find a BU SID or an AD SID

If you're requesting numbers with regulatory compliance, check out How to submit a regulatory bundle for Phone Number Regulatory Compliance

Here is also more information on Norway Regulatory Requirements.

Adaptive AI Phone support generally reviews the submission within 3 business days. Once your documents have passed review, let them know so they can place an order for you for the phone number.

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