Adaptive AI Knowledge Base
Phone, SMS & Calling
Overview
Number Hosting (Hosted SMS / Hosted Messaging) allows you to enable SMS/MMS messaging on phone numbers you already own with another carrier, while continuing to use Adaptive AI for messaging.
Your phone number remains fully active with your original carrier for voice calls, but text messaging (SMS/MMS) is routed through Adaptive AI.
This setup is ideal for businesses that want to keep their existing phone numbers while leveraging Adaptive AI’s messaging capabilities.
What Is Number Hosting (Hosted SMS / Hosted Messaging)?
Number Hosting enables SMS/MMS functionality on externally owned phone numbers without transferring voice services.
- You retain ownership of your phone number with your current carrier
- Voice calling remains unchanged
- Only SMS/MMS is routed through Adaptive AI (Adaptive AI) via Adaptive AI Phone
- No porting of the number is required
- Full control of your number stays with the original carrier
- Adaptive AI handles messaging delivery and compliance
- Messaging reliability and throughput are managed by Adaptive AI Phone
Supported & Unsupported Number Types
- US and Canada Landline Numbers: Most local landline and toll-free numbers in the US and Canada can be enabled for SMS hosting.
- Toll-Free Numbers: Toll-free numbers from the US and Canada are generally supported.
- Numbers Without Existing SMS Service: The number must not already have SMS enabled with another provider.
Ineligible Number Types
- Mobile Numbers: Cellular numbers cannot be hosted for SMS through Adaptive AI Phone.
- Adaptive AI Phone Voice Numbers: Numbers already owned by an Adaptive AI Phone account for voice services cannot be hosted for messaging on a different account.
- Non-US/Canada Numbers: Hosted SMS is not supported for numbers outside the US and Canada.
How Number Hosting Works for Adaptive AI Phone Locations
To activate Hosted Messaging in Adaptive AI, a strict verification and authorization process to prevent fraud and ensure carrier compliance is required.
Required Steps (Completed by the End User / Number Owner)
- 1Ownership Verification
- 2Letter of Authorization (LoA) Signing
- 3Carrier Confirmation (if required by the provider)
Once Adaptive AI Phone approves these steps, Hosted Messaging routing is activated, allowing SMS/MMS to function inside the Adaptive AI Phone system.
Required Information for Submission
To begin the hosting request, please provide the following details to Adaptive AI 24/7 Live Chat Support:
- 1Adaptive AI Location ID You can find your Location ID in the URL when logged into Adaptive AI:
- 2Phone Number(s) to Be Hosted _____ +1XXXXXXXXXX ______
What Happens Next? Once your Location ID and phone number(s) are submitted:
- 1Adaptive AI generates the Hosted Messaging Verification Form
- 2You or your client completes:
- 3Adaptive AI Phone reviews and approves the request
- 4SMS/MMS routing is activated for your Adaptive AI Phone system
- Typical approval time: 3–10 business days
- Timeline may vary depending on: