How to check logs for a specific email in Adaptive AI Email

This guide walks through finding a specific email's delivery status in Adaptive AI Email's Sending Logs, understanding what the results mean, and resolving the most common delivery errors — previously bounced addresses, accidental unsubscribes, and unauthenticated/DMARC failures.

Adaptive AI Email Sending Logs

Log in to app.Adaptive AI Email.com/app/dashboard.

Click Sending.

Click Logs.

Make sure the correct domain is selected.

Click Add Filter.

Select Recipient from the dropdown list and paste the email address you're checking the delivery status for.

Click Filter.

Analyzing the Results

Once you locate the email, click the gear (⚙) icon on the right and select Quick view.

This shows a preview of the email along with its delivery status.

If the status says delivered but the recipient says they never got it, check their spam folder, or reach out to Adaptive AI Email support to see if the receiving email provider is silently blocking it on their end.

Common Errors

Solution:

1. 1Click Sending → Suppressions 2. Choose the domain at the top 3. Search for the recipient's email 4. Select the recipient and click the trash icon on the right to remove them from the Bounces tab

Solution: switch to the Unsubscribes tab and remove the email from there.

Solution: set DMARC to none for the custom domain.

If you're using Gsuite email, you can configure DMARC to none here.

Quick workaround: switch the sender email from yahoo.com, aol.com, or any other free-mail domain to your own domain or gmail.com.

For example, switch name@yahoo.com to name@gmail.com or name@your_domain.com.

Learn where to configure the sender's email address here.

FAQ

Before you begin

“How to check logs for a specific email in Adaptive AI Email” is part of the Marketing → Email Marketing area in Adaptive AI. Build templates, broadcasts, campaigns, and performance reporting. Email configuration affects deliverability, reputation, consent, and reporting. Test the exact sender, content, links, and recipient state before sending to a real audience. The objective is not merely to save a setting; it is to confirm the result works for the staff member or customer who will depend on it.

• Confirm the sending domain or provider is connected, authenticated, and approved for the From address you plan to use.
• Verify the audience has appropriate consent and exclude unsubscribed, bounced, suppressed, or otherwise restricted recipients.
• Prepare a small internal test segment with multiple mailbox providers and complete contact fields for merge-value testing.
• Review the subject, preview text, sender name, reply-to address, links, fallback values, and required business identification.
• Check whether the email is part of a campaign, workflow, course, invoice, or system notification so you test the correct sending path.

Verify the result

After completing the instructions in this guide, use a controlled test before treating the setup as finished. A saved screen or success message confirms configuration, but only an end-to-end test confirms the business outcome.

1. 1Send to the internal test segment and confirm each mailbox receives the message from the intended sender without broken merge values.
2. 2Open the message on desktop and mobile, then test every link, image, button, reply path, and unsubscribe control.
3. 3Review delivery logs for accepted, delivered, bounced, blocked, complained, opened, and clicked events where available.
4. 4Confirm replies return to the correct inbox and that the related contact conversation or workflow updates as intended.
5. 5Only expand the audience after the test content, recipient filters, timing, and tracking behavior are all correct.

Troubleshooting checklist

If the result differs from what you expected, preserve the current state and isolate one variable at a time. Start with the checks below before deleting the configuration or rebuilding it from scratch.

• Check domain authentication, provider status, From-address alignment, and sending limits when messages are rejected or never leave the queue.
• Review suppression, bounce, complaint, unsubscribe, and invalid-domain status for a recipient-specific delivery failure.
• Use the email log and provider response rather than repeated test sends to identify the exact rejection or deferral reason.
• Confirm merge fields have fallback values and that the test contact contains the data expected by the template.
• Compare campaign or workflow scheduling, account time zone, smart-send rules, and quiet hours when delivery is delayed.

Best practices

• Send relevant content to well-defined segments and avoid sudden volume increases that can damage domain reputation.
• Use one recognizable sender identity, working reply path, accurate subject, and clear unsubscribe option in marketing messages.
• Remove chronically invalid addresses and investigate complaint or bounce spikes before sending the next campaign.
• Keep templates focused, accessible, mobile-readable, and free of unnecessary tracking or image weight.
• Record major sender, domain, audience, and automation changes so deliverability shifts can be traced to a specific event.