Adaptive AI Knowledge Base
Commerce & Payments
Overview
Table of Contents
What does this feature do? The Modify Subscription option allows businesses to:
- Adjust the quantity of any product in the subscription (between 1–1000).
- Edit subscription dates:
- Preview all changes and updated totals before saving.
- Access to Payments → Subscriptions.
- A subscription that is in scheduled, trialing or active status.
- Supported payment providers: Stripe, Square, NMI, Authorize
How to modify a subscription
Step 1: Access the subscription
- 1Go to Payments → Subscriptions.
- 2Select the subscription to be modified.
- 3Open the menu and click Update.
- 4Alternatively, you can also open the Subscription Details page and view the Update option under Actions
Step 2: Make changes
- To remove a product, use the delete icon next to the product name.
- To update quantities, adjust the number in the Q uantity field.
- To edit dates, select the Start Date (for Scheduled subscriptions) or update the End Date (for Active subscriptions).
Step 3: Review and save
- A preview will display updated products, quantities, dates, and new total amounts.
- Confirm the changes to update the subscription.
Frequently Asked Questions
Where can modification history be found? All changes are logged under the Subscription Details page for reference and auditing.
What happens if the product has a trial period and is now being added to a Subscription?
- Trial periods would be skipped or not considered if a product is added to an ongoing 'Active' Subscription or if Quantities of the product are changed for an ongoing 'Active' Subscription.
What happens if the product has a trial period and is now being added to a Subscription?
What happens if the Subscription has an ongoing Coupon?
Can I modify a Subscription with Cancelled or Overdue or Unpaid statuses?
No, only the following Subscription statuses allow modification - Scheduled, Active and Trialing
How can I update a customer’s credit card details in a subscription? You can update a customer’s credit
card by sharing a secure payment update link from their subscription.
- Go to Payments > Subscriptions in your sub-account.
- Find and select the customer’s subscription.
- Click the three dots (⋮) on the right.
- Select Share Payment Update Link.
- Send the link to the customer by:
The customer can use this secure link to update their card details on their own.