Adaptive AI Knowledge Base
Email Setup & Deliverability
Filter Contacts by Email Statistics
Quickly segment contacts by real engagement signals inside Adaptive AI. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results.
Adaptive AI Email Sub-Accounts Only
Contact-level Email Analytics filtering is available only for Adaptive AI Email sub-accounts. Non-Adaptive AI providers do not support this feature.
Table of Contents
What is Filtering Contacts by Email Stats?
Email Stat Filtering focuses on contact-level analytics in Adaptive AI. Sub-accounts can filter contacts by email performance metrics (e.g., Opened, Clicked, Bounced ) to understand engagement and take action at the individual contact level.
Instead of sifting through campaign summaries, you jump straight to the people who opened, clicked, bounced, or complained — making segmentation, re-engagement, and list cleanup dramatically faster.
Key Benefits of Filtering Contacts by Email Stats
Targeted Engagement
Build segments from real metrics (Opened/Clicked) to tailor follow-ups and lift conversions.
List Hygiene
Identify Bounced, Complained, or Failed contacts quickly to protect sender reputation.
Flexible Time Windows
Date filters reveal performance within precise campaign or testing periods.
Sending Type Control
Filter by Bulk, Campaign, or Workflow to isolate the source of results.
How To Filter Contacts by Email Statistics
Follow the steps below to ensure your filters return precise results so you can confidently analyze contact-level engagement.
Log In to Your Sub-Account
Sign in to the sub-account where you want to analyze contact-level email performance.
Open Email Analytics
Navigate to Settings → Email Services → Email Analytics.
Review Email Metrics
Review the available Email Metrics at the top of the page: Note: Email Analytics will only fetch data for Adaptive AI Phone
Set a Date Range
Use the Date Range picker to define your analysis window so metrics reflect the exact period you care about.
Choose an Email Source
Click Filters and select Email Source, then pick one of the following sending types:
- — marketing sends dispatched from Campaigns
- — automated emails triggered by a workflow step
- — one-off bulk sends to a contact list
Select an Email Source Name
Pick the Email Source Name — the specific campaign, workflow, or bulk send you want to analyze.
Source Name is required. If you skip this step, no results will return even after selecting an Email Source type.
Click a Metric to View Matching Contacts
Click any metric box (e.g., Delivered ) to open the contact list that matches that metric for the selected source and date range.
Paginate, Adjust & Refresh
Use Pagination (20/50/100 per page), tweak the Date Range, and hit Refresh to re-pull the list whenever you change filters.
Drill Into a Contact Record
Click any contact to open the full Contact record for deeper context, notes, or follow-up actions.
Frequently Asked Questions
Q: Why don't I see results after choosing a Campaign in Filters?
You must also select a Source Name (the specific campaign) and verify that the campaign was actually executed. Without a Source Name, the filter returns no results.
Q: Can I filter multiple campaigns or workflows at once?
You can select all or one source type, but multiple source names within that selected type are supported.
Q: Do opens and clicks require tracking?
Yes. If link tracking or open tracking is disabled, the Opened and Clicked metrics may be incomplete or missing.
Q: What's the difference between Bounced, Failed, and Complained?
- — rejected by the recipient's mail server.
- — send error occurred before any delivery attempt.
- — recipient marked the email as spam.
Q: Where do I change the date window?
Use the Date Range picker at the top of Email Analytics, then click Refresh to apply the updated window.
Q: Can non-Adaptive AI providers use contact-level Email Analytics filtering?
No. Contact-level Email Analytics filtering is available only for Adaptive AI Email sub-accounts.