Privacy Policy
How to Link Your Privacy Policy When Collecting Personal Data
A privacy policy explains how your business collects, uses, and protects personal information—like names, phone numbers, or emails.
Read guideAdaptive AI · By Adaptation Living LLC
Phone Numbers
Active numbers, number pools, regulatory bundles, and A2P registration.
26 guides in this area
Step-by-step library
Guides for Phone Numbers
Start with the guide that most closely matches the screen or task you are working on. Related material from other platform sections is included when it directly supports this topic.
A2P registration
Error 30034: How to Link a Phone Number to an Approved A2P Campaign
After your A2P brand and campaign are approved, each applicable phone number must be associated with the approved campaign before it can use the registered…
Read guideA2P registration
How to get your phone number A2P approved in 2026
A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what…
Read guidePhone numbers
Enhanced Number Pool Management for Visitor Activity Tracking
Take control of your visitor tracking campaigns with Adaptive AI’s enhanced Number Pool Management features.
Read guideAdaptive AI Phone System
Avoiding Call Loops when routing calls to Internal Phone Numbers
Good news! Adaptive AI gives you the flexibility to use your Adaptive AI (Adaptive AI) phone number across different parts of your account, including as…
Read guideGeneral
Call Forwarding to Your Adaptive AI Phone Number
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your Adaptive AI phone number.
Read guidePhone numbers
How to Assign Adaptive AI Phone Numbers to Users
This guide outlines methods for assigning a dedicated Adaptive AI number to an individual user in your system.
Read guidePhone numbers
Identity Verification for Phone Number Purchases (US/CA/PR/IL)
Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse.
Read guidePhone numbers
Improve your Phone Number's reputation with Voice Integrity
Practical Adaptive AI instructions for “Improve your Phone Number's reputation with Voice Integrity,” including setup, verification, troubleshooting, and…
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Mandatory 2FA for Phone Number Updates
Adaptive AI now requires two‑factor authentication (2FA) whenever a user’s phone number is changed.
Read guidePhone numbers
Phone Number Edit Configuration (Incoming Calls Settings)
The Incoming Call Settings interface centralizes all routing, ringing, voicemail, and backup behaviors for inbound calls into a single configuration view.
Read guideA2P registration
A2P 10DLC Brand Approval Best Practices
When you register your A2P Brand with your Business Profile, Phone System will submit your business information to The Campaign Registry for review,…
Read guideA2P registration
A2P 10DLC Campaign Approval Best Practices
A2P 10DLC Campaign approval depends on whether your Campaign information clearly and consistently explains who is sending messages, what is being sent, why…
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A2P Campaign Registration: Step by Step Guide and FAQs
This article walks you through completing A2P Campaign registration in Adaptive AI.
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A2P Campaign Rejections, Required Fixes & Vetting Errors
When an A2P 10DLC campaign is rejected, it's important to understand exactly what went wrong, and what needs to change before you resubmit.
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Pre-Built A2P Campaign Registration with Chat Widget
Adaptive AI's Pre-Built A2P Campaign (Widget-First) flow eliminates manual compliance writing and reduces carrier rejections by bundling an auto-generated…
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Registering Your A2P Brand
This article explains how to choose the correct Brand type for your business, what information you need before registering, and how to submit your A2P Brand…
Read guideAd Campaign Creation and Management
Ad Manager - Custom Values in Ad Copy
Custom Values in ad copy let you insert reusable, account-level placeholders like business name, city, phone number, and offer name, directly into supported…
Read guideChat Widget
Collect Visitor Details Before Live Chat Starts
This article explains how to collect contact information (like name, email, or phone number) from visitors before they can start chatting in your Live Chat…
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How to buy a toll free number inside Adaptive AI?
provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts.
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How to request a number that's not available?
This guide explains the process of requesting an Adaptive AI Phone number that is not currently available on Adaptive AI.
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Number Hosting Guidelines for Adaptive AI Phone Locations
Number Hosting (Hosted SMS / Hosted Messaging) allows you to enable SMS/MMS messaging on phone numbers you already own with another carrier, while…
Read guideCalling
Remediate 'Spam Likely' on your Caller ID using Free Caller Registry
If the phone number flagged as 'spam likely' is relatively new or not critical to your business or has a FTC complaint, we recommend trashing the phone…
Read guideMessaging
Why SMS in Mexico May Appear from a Different Number
When sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab.
Read guideA2P registration
Forbidden message categories for SMS and MMS in the US and Canada
Canada This article covers the comprehensive messaging policy that applies to all sub-accounts using Adaptive AI Communications Phone Systems (L.C.
Read guideA2P registration
What is Message Throughput (MPS)?
A2P 10DLC message throughput is the speed at which SMS message segments can be sent through an approved Campaign using registered 10-digit numbers in the…
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