A2P registration
How to get your phone number A2P approved in 2026
A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what…
Read guideAdaptive AI · By Adaptation Living LLC
SMS
Send, receive, track, and troubleshoot text messages.
67 guides in this area
Step-by-step library
Guides for SMS
Start with the guide that most closely matches the screen or task you are working on. Related material from other platform sections is included when it directly supports this topic.
A2P registration
What is Message Throughput (MPS)?
A2P 10DLC message throughput is the speed at which SMS message segments can be sent through an approved Campaign using registered 10-digit numbers in the…
Read guideCommunication Workflow Actions
Workflow Action - Send SMS
The Send SMS action enables direct communication with your contacts through text messages.
Read guideDocuments & Contracts
Send Adaptive AI Documents and Contracts via SMS
SMS delivery option for Documents & Contracts makes it easier to reach clients quickly and reliably.
Read guideGetting Started w/ Payments
Customize Email and SMS notifications for invoicing
This feature lets businesses make email and text notifications for invoicing instead of using the system's default ones.
Read guideMarketing & Lead Generation
Getting Started - Launch an SMS Campaign
A bulk SMS campaign should reach a permissioned, deliberately selected audience at a controlled rate.
Read guideMessaging
Best Practices for SMS deliverability and Avoiding SMS Restrictions
This article outlines essential best practices to help you improve SMS deliverability and avoid carrier restrictions.
Read guideMessaging
File Size Limits for Attachments in SMS and Email
This article explains the file size limits of attachments for both SMS and email sent through the platform.
Read guideMessaging
How to Prevent SMS Filtering by Carriers: Error 30007
Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be unwanted, spammy, or non-compliant with carrier or legal policies.
Read guideMessaging
Shortened URLs and SMS Deliverability
Shortened URLs are often used in SMS campaigns for link tracking (which helps measure the success of text message campaigns) and to save character space.
Read guideMessaging
Track SMS Restriction History
The SMS Restriction History dashboard gives you transparent visibility into any warnings or temporary restrictions applied to SMS sending in a sub-account.
Read guideMessaging
Understanding Common SMS Delivery Errors
SMS delivery errors occur when a message cannot be delivered to the intended recipient due to issues like invalid numbers, carrier filtering, user opt-outs,…
Read guideMessaging
Using media in SMS campaign - how will it look on receiver's device?
This article explains how media (images or videos) behaves when used in SMS campaigns on the platform.
Read guideSMS & Email Templates
Text Snippets (Templates)
Easily streamline your email creation process by inserting pre-saved text snippets into any email editor—whether you’re building templates or launching…
Read guideWorkflow Triggers
Workflow Trigger - Messaging Error Code - SMS
The "Messaging Error - SMS" trigger allows you to initiate workflows automatically whenever a SMS has resulted in undelivered state and returned one of the…
Read guideCalendar Settings & Preferences
Calendar: Email, In-App, SMS & Whatsapp Appointment Notifications
With customizable calendar notifications, you can send In-App and tailored emails, SMS and WhatsApp messages when appointments are booked, canceled,…
Read guideConversations
Conversations: Group Chat for SMS (Mobile & Desktop)
Group Chat for SMS lets your team message small groups of contacts from a single conversation thread on both desktop and mobile.
Read guideA2P registration
Forbidden message categories for SMS and MMS in the US and Canada
Canada This article covers the comprehensive messaging policy that applies to all sub-accounts using Adaptive AI Communications Phone Systems (L.C.
Read guideMessaging
Incoming SMS shows up in Conversations but isn’t forwarded to the forwarding number.
If you'd like incoming SMS messages to appear in the Conversations tab and be automatically forwarded to a designated number as a notification, this guide…
Read guideMessaging
International SMS Compliance: UK & Turkey Regulations
This article covers two active international SMS compliance regulations that affect senders using the platform's Adaptive AI Phone or Adaptive AI…
Read guideMessaging
Why SMS in Mexico May Appear from a Different Number
When sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab.
Read guideCommunication Workflow Actions
Workflow Action - Manual SMS
The Manual SMS action allows you to create a task for a user to manually send an SMS to a contact.
Read guideA2P registration
A2P 10DLC Brand Approval Best Practices
When you register your A2P Brand with your Business Profile, Phone System will submit your business information to The Campaign Registry for review,…
Read guideA2P registration
A2P 10DLC Campaign Approval Best Practices
A2P 10DLC Campaign approval depends on whether your Campaign information clearly and consistently explains who is sending messages, what is being sent, why…
Read guideA2P registration
A2P Campaign Registration: Step by Step Guide and FAQs
This article walks you through completing A2P Campaign registration in Adaptive AI.
Read guideA2P registration
A2P Campaign Rejections, Required Fixes & Vetting Errors
When an A2P 10DLC campaign is rejected, it's important to understand exactly what went wrong, and what needs to change before you resubmit.
Read guideAdaptive AI Phone System
Adaptive AI Phone - Inbound Call Routing by Working Hours
Inbound Call Routing by Working Hours helps prevent work calls from ringing outside a user’s scheduled availability.
Read guideAdaptive AI Phone System
Adaptive AI Phone System - Error Code and Warning Dictionary
This article provides a comprehensive list of error codes and warnings you may encounter while using the Adaptive AI Phone System.
Read guideAdaptive AI Phone System
Avoiding Call Loops when routing calls to Internal Phone Numbers
Good news! Adaptive AI gives you the flexibility to use your Adaptive AI (Adaptive AI) phone number across different parts of your account, including as…
Read guideGeneral
Call Forwarding to Your Adaptive AI Phone Number
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your Adaptive AI phone number.
Read guideVoicemail
Create an Audio File for Voicemail and Voicemail Drops
You can upload your own audio recording in Adaptive AI to use as a custom voicemail greeting or voicemail drop.
Read guidePhone numbers
Enhanced Number Pool Management for Visitor Activity Tracking
Take control of your visitor tracking campaigns with Adaptive AI’s enhanced Number Pool Management features.
Read guideA2P registration
Error 30034: How to Link a Phone Number to an Approved A2P Campaign
After your A2P brand and campaign are approved, each applicable phone number must be associated with the approved campaign before it can use the registered…
Read guideCalling
Geo Permissions - Voice
At Adaptive AI, protecting our customers from fraud while ensuring a smooth experience is our top priority.
Read guidePhone numbers
How to Assign Adaptive AI Phone Numbers to Users
This guide outlines methods for assigning a dedicated Adaptive AI number to an individual user in your system.
Read guidePhone numbers
How to buy a toll free number inside Adaptive AI?
provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts.
Read guideAdaptive AI Phone System
How to Enable Call Transcriptions for Recorded Calls
Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call.
Read guideCalling
How To Forward Inbound Calls to Mobile App
This article explains how to properly set up and receive inbound calls using the Adaptive AI Mobile App.
Read guidePhone numbers
How to request a number that's not available?
This guide explains the process of requesting an Adaptive AI Phone number that is not currently available on Adaptive AI.
Read guideChat Widget
How to Use the All-in-One Chat Widget
The All-in-One Chat widget allows you to offer multiple communication channels—Live Chat, SMS/Email, WhatsApp, Facebook, Instagram, and Voice AI—in one…
Read guidePhone numbers
Identity Verification for Phone Number Purchases (US/CA/PR/IL)
Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse.
Read guideAdaptive AI Phone System
KYC Verification on Persona — Best Practices
KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities.
Read guideCalling
Local Presence Dialing with the Adaptive AI Phone System
Local Presence Dialing offers several advantages that help improve engagement and build stronger trust with your contacts.
Read guidePhone numbers
Mandatory 2FA for Phone Number Updates
Adaptive AI now requires two‑factor authentication (2FA) whenever a user’s phone number is changed.
Read guidePhone numbers
Number Hosting Guidelines for Adaptive AI Phone Locations
Number Hosting (Hosted SMS / Hosted Messaging) allows you to enable SMS/MMS messaging on phone numbers you already own with another carrier, while…
Read guideMobile App
Outbound Calling Using the Adaptive AI Mobile App
The mobile calling experience goes beyond just “Hello.” Whether you’re speaking to a lead, a client, or a teammate, everything you need to take action is…
Read guideCalling
Outbound Calls with Dialer in Web App (Softphone)
You can make phone calls from your browser using the built-in Dialer (sometimes called a Softphone).
Read guidePhone numbers
Phone Number Edit Configuration (Incoming Calls Settings)
The Incoming Call Settings interface centralizes all routing, ringing, voicemail, and backup behaviors for inbound calls into a single configuration view.
Read guideA2P registration
Pre-Built A2P Campaign Registration with Chat Widget
Adaptive AI's Pre-Built A2P Campaign (Widget-First) flow eliminates manual compliance writing and reduces carrier rejections by bundling an auto-generated…
Read guideA2P registration
Registering Your A2P Brand
This article explains how to choose the correct Brand type for your business, what information you need before registering, and how to submit your A2P Brand…
Read guideCalling
Remediate 'Spam Likely' on your Caller ID using Free Caller Registry
If the phone number flagged as 'spam likely' is relatively new or not critical to your business or has a FTC complaint, we recommend trashing the phone…
Read guideCalling
Ring Incoming call to multiple users
In this article, we will understand how 'Ring Incoming call to all Users'/' Ring Incoming call to multiple users' option works.
Read guideCalling
Ringless Voicemail and Voicemail Drops in Adaptive AI: Setup Guide
Voicemails are a great way to reach customers and let them know about your business.
Read guideCalling
SIM-based calling with the Mobile App
Skip the copy-paste and dial leads straight from Adaptive AI or Adaptive AI Communications using the mobile number already on your phone plan.
Read guideGeneral
The Phone Dialer Overview
The Phone Dialer offers a streamlined calling experience within Adaptive AI. It delivers faster call initiation, seamless incoming-call transfers, and…
Read guideCalling
Using Call Connect to Ensure Accurate Call Status Tracking
This article explains how the Call Connect feature ensures your call outcomes—like voicemail, pickup, or missed call—are accurately tracked.
Read guideCalling
Why are my Calls marked as Spam, and How can I avoid it?
Carriers and mobile devices use algorithms to detect and flag suspicious calls. If your number is labeled as spam, customers may ignore or block your calls,…
Read guideCalling
Why doesn’t my Business Name display after CNAM registration?
CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether…
Read guideCalling
Workflow Trigger - Call Details
The Call Details workflow trigger allows workflows to start based on updates to call-related information.
Read guideFoundational Setup
Getting Started - Automatic Email and SMS Followup
Automated email follow-ups can transform your lead nurturing strategy. Think of this as your virtual assistant, handling responses seamlessly so you can…
Read guideFoundational Setup
Getting Started - Setup Email, Phone, and SMS
This guide walks you through setting up Email, Phone, and SMS inside Adaptive AI, so you can manage all communications from one platform.
Read guideChat Widget
Adding Custom Fields in the Chat Widget Contact Form
Chat Widget is expanding its user experience with mind-blowing support with custom fields in contact form used in SMS/Email and WhatsApp chat.
Read guideSurveys
Enhanced Consent Checking for Voice AI Outbound Calling (Forms, Surveys, Calendars)
Voice AI outbound calling in Adaptive AI now validates consent across Forms, Surveys, and Appointment Forms/Calendars before dialing.
Read guidePhone numbers
Improve your Phone Number's reputation with Voice Integrity
Practical Adaptive AI instructions for “Improve your Phone Number's reputation with Voice Integrity,” including setup, verification, troubleshooting, and…
Read guideAdaptive AI Phone System
Phone System Messaging Analytics Overview
This article provides a detailed overview of Messaging Analytics within the Adaptive AI Phone System, helping users track, analyze, and enhance SMS/MMS…
Read guideCalling
Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being…
Read guidePayment Links
Text-To-Pay Links
Text-To-Pay Links let you request and collect payments instantly via SMS directly from a conversation. No website required!
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